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ITIL 4 Foundation

Current Status
Not Enrolled
Price
Free
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Course Description


Participants attending this ITIL 4 Foundation certification training will gain knowledge about the fundamentals of the latest ITIL 4 update and introduces them to the Service Value System (SVS) which describes how enterprise components and activities work together to enable value creation. ITIL Foundation is a service management framework that helps one to explore end-to-end IT service model for creation, delivery, and continual improvement of services offered that aligns as per the enterprise strategy. Participants attending this ITIL 4 Foundation training will gain knowledge of ITIL 4 concepts and terminology, develop IT practices using ITIL guidelines, recognizing the importance of IT and business integration, and exploring the service value chain within the organization.

What You’ll Learn

  • ITIL 4 OVERVIEW
  • KEY CONCEPTS OF ITIL
  • THE FOUR DIMENSIONS OF SERVICE MANAGEMENT
  • THE ITIL SERVICE VALUE SYSTEM (SVS)
  • THE ITIL GUIDING PRINCIPLES
  • GOVERNANCE
  • THE SERVICE VALUE CHAIN
  • CONTINUAL IMPROVEMENT
  • KEY ITIL PRACTICES
  • OTHER ITIL PRACTICES

Who Is It For?

  • IT Professionals
  • ITSM Managers
  • Individuals working in the areas of IT (Digital, Product, Development)
  • Service Managers
  • Database Administrators
  • Software Professionals
  • Service Process Owners
  • Individuals starting their journey in Service Management
  • Existing ITIL qualification holders

Course Duration

16 Hours.

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